Privacy Policy
Last updated: July 23, 2026
Lootbox (LOOTBOX LTD, Reg No: HE 466358) is committed to protecting your personal information and your right to privacy. This policy explains what information we collect when you visit lootbox.com and use our services, how we use it, and what rights you have in relation to it. If you have any questions, contact us at support@lootbox.com.
Information We Collect
We collect personal information you provide directly, such as your name, email address, postal address, phone number, passwords and other security data, and payment information (processed and stored by our payment processor). If you register using a social media account (e.g. Facebook or Google), we receive the profile information you allow us to access, such as your name, email address, and profile picture. We also automatically collect certain technical information when you visit the Site — including IP address, browser type, operating system, and referring URLs — used to maintain security, operation, and analytics. In some cases we may also receive limited information from public databases, marketing partners, and social media platforms.
How We Use Your Information
We use your information to create and manage your account, process and manage orders, payments, returns, and exchanges, send administrative and, where you've opted in, marketing communications, administer prize draws and competitions, request feedback, deliver personalised content and advertising, enable user-to-user communication with your consent, and keep the Site safe through fraud monitoring and prevention. We may also use aggregated data for analysis, identifying usage trends, and improving our services.
Cookies & Tracking Technologies
Like most websites, we use cookies and similar tracking technologies to operate the Site, remember your preferences, and understand how our services are used. You can control cookies through your browser settings; disabling certain cookies may affect the functionality of the Site.
Data Sharing & Third Parties
We share your information only where required by law, where necessary to investigate or prevent violations of our policies or illegal activity, with vendors and service providers who perform functions on our behalf (such as payment processing or data analysis), in connection with a merger, acquisition, or sale of assets, or with your consent. If you log in via a third-party social account, we are not responsible for how that provider handles your data separately from our Site — please review their own privacy policy.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Where we transfer information internationally — including to countries that may not offer the same level of data protection as your own — we take reasonable steps to protect it in accordance with this policy.
Your Rights
Depending on your region — for example, if you are located in the European Economic Area — you may have rights to access, update, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@lootbox.com and we will respond in accordance with applicable data protection laws. Our services are intended for users aged 18 and over; we do not knowingly collect data from minors, and we will delete any such data if we become aware of it.
Security
We implement appropriate organisational and technical measures designed to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information transmitted through the Site.
Changes to This Policy
We may update this privacy policy from time to time to remain compliant with relevant laws. Updates are indicated by a revised "Last updated" date and take effect as soon as they are posted. Where changes are material, we may notify you by email or through a prominent notice on the Site.
Contact Us
If you have any questions or comments about this policy, you can reach us by email at legal@lootbox.com.